From opening an account to making a withdrawal — come here for help with anything. Our Bengali-speaking support team is available 24/7, every day of the week.
Select the type of issue you're facing, then read the detailed guide
Opening a new account, updating information & verification
How to Deposit via Mobile Pay, Nagad & Rocket
How to Withdraw Your Winnings & Processing Times
How to Claim Welcome Bonuses, Cashback & Offers
Game rules, Live Casino & Sports Betting
Download & use the Android & iOS apps
Password Change, 2FA & Account Security
VIP Levels, Benefits & How to Earn Points
Opening a new account on basa29 is quick and easy. Just follow a few simple steps and you're ready to go. The full process is outlined below.
Click the "Register" button on the Basa29 homepage. A short form will appear.
Enter your name, mobile number, and a strong password. Make sure your mobile number is correct, as your OTP will be sent to it.
Enter the 6-digit code sent to your mobile. The code is valid for 5 minutes.
Provide your National ID or passport details for age verification. This only needs to be done once.
You can get started with as little as ৳200 via Mobile Pay or Nagad and claim your welcome bonus.
Having trouble logging in? Try the solutions below.
Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password.
If you no longer have access to your old number, contact support directly via Live Chat or email. Your account will be recovered after identity verification.
Entering the wrong password 5 times in a row will lock your account for 30 minutes. Once that time has passed, try again or reset your password.
To enable fingerprint or face unlock in the mobile app, go to Settings and turn on the "Biometric Login" option.
Complete Guide to Depositing & Withdrawing at Basa29
| Payment Methods | Minimum | Time |
|---|---|---|
| Mobile Pay | ৳200 | Instant |
| Nagad | ৳200 | Instant |
| Rocket | ৳300 | 1–5 Minutes |
| Bank Transfer | ৳1,000 | 1–3 Hours |
Click the "Wallet" or "Deposit" button in the top menu.
Choose whichever is most convenient for you — Mobile Pay, Nagad, or Rocket.
Enter the amount you wish to deposit and click the "Confirm" button. Complete the payment by entering your PIN on your mobile.
Your account must be verified before you can make a withdrawal. KYC documents may be required for your first withdrawal.
| Payment Methods | Minimum | Time |
|---|---|---|
| Mobile Pay | ৳500 | 5–15 minutes |
| Nagad | ৳500 | 5–15 minutes |
| Rocket | ৳500 | 10–30 minutes |
| Bank Transfer | ৳2,000 | 2–24 hours |
Withdrawals are typically processed within 15 minutes. If it takes longer than 30 minutes, contact us via live chat with your transaction ID and our team will resolve it right away.
Basa29 offers a variety of bonuses. Knowing how to claim them and what conditions apply will help you get the most out of every offer.
As a new member, you can get up to a 200% bonus on your first deposit. That means if you deposit ৳1,000, your account will be credited with a total of ৳3,000. To claim this bonus, make your first deposit within 72 hours of registering.
Every day, you'll receive a cashback on a portion of the previous day's net losses. The cashback rate ranges from 5%–15% depending on your VIP level, and it's credited automatically every morning.
Invite a friend to basa29 — when they register, you'll earn a ৳500 bonus and they'll receive a special welcome offer. Share your referral link with your friend to claim the bonus.
Every bonus comes with a wagering requirement — typically you need to place bets worth x15 to x30 times the bonus amount before withdrawing any winnings earned from it. Details Terms & Conditionsavailable at.
Find answers to the most frequently asked questions, all in one place
If your issue isn't resolved, our team is always ready to help
For the fastest resolution, use Live Chat. Average response time is just 90 seconds.
Available 24/7For more complex issues, send us an email. You'll receive a reply in Bengali within 2–4 hours.
support@basa29.biz