Basa29 takes your personal privacy seriously. On this page, you'll find everything you need to know about how your data is collected, used, and kept secure.
Your trust is our most valuable asset. That's why we never compromise on data protection.
All your data is protected with 256-bit SSL encryption — secured at every step from transmission to storage.
Your personal data is never sold. No advertising company or third party is given access to your information.
You can view, correct, or delete your personal data at any time. Full control stays with you.
Basa29's systems are regularly audited by third-party security experts. Any vulnerabilities found are addressed immediately.
This policy clearly explains how your information is used. There are no hidden purposes.
No data is kept beyond what is necessary. Data that is no longer needed is securely deleted after a set period.
Who this policy applies to: This Privacy Policy applies to everyone who uses our services through the basa29 website, mobile app, or any other digital channel. By using our services, you are deemed to have accepted this policy.
Basa29 believes that keeping your personal data secure is not just a legal obligation — it's an ethical commitment. When we collect your information, it is solely to improve our services, not to sell it for commercial gain.
This Privacy Policy clearly sets out: what information is collected, why it is collected, how it is used, who it may be shared with, and how you can control your own data. The privacy of every basa29 user in Bangladesh matters equally to us.
Our commitment: Your data will never be sold, retained longer than necessary, or used for marketing without your consent.
Basa29 collects two types of data — what you provide directly and what is collected automatically as you use the service.
| Data type | Example | When it is collected |
|---|---|---|
| Identification Information | Name, date of birth, gender | At the time of registration |
| Contact Information | Mobile number, email address | During Registration & Verification |
| Identity Verification | NID number, passport details | During the KYC process |
| Financial Information | Mobile wallet number | At the time of payment transactions |
| Support Information | Complaints, chat messages | Support contact hours |
We never collect your bank account PIN, mobile banking password, or card number. If anyone asks for this information, it is a scam.
Basa29 uses collected data only for specific purposes. Each purpose is clearly outlined below:
You can unsubscribe from marketing emails or SMS at any time. This will have no effect on your account or services.
Basa29 uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the proper functioning of our services.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security | Until end of session |
| Functional cookies | Remembering language preferences and game settings | Up to 1 year |
| Analytics Cookies | Collecting site usage statistics | Up to 2 years |
| Security cookies | Fraud detection | 30 days |
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.
Basa29 does not sell your data. However, it may be shared with specific third parties in the following limited circumstances:
Rest assured: Your data is never shared with marketing companies, data brokers, or unrelated third parties.
Basa29 follows industry-leading technology and processes to protect your data. Our security framework operates across multiple layers:
All data transmissions are encrypted. It is impossible to intercept your information in transit.
Data is stored in ISO-certified data centers with 24/7 monitoring.
Only authorized staff can access specific data. Access logs are maintained at all times.
External penetration testing is conducted by independent experts every three months.
In the event of a security breach, affected users will be notified within 72 hours.
You can enable 2FA on your account for an added layer of security.
Every Basa29 user has full control over their own data. You may exercise the following rights at any time:
To exercise any of these rights support@basa29.bizEmail us at. We will respond within 30 days.
Basa29 does not retain data beyond what is necessary. A specific retention period is defined for each type of information:
| Data type | Retention period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Compliance & Dispute Resolution |
| Transaction Records | 7 years | Financial regulatory requirements |
| KYC Documents | 5 years after account closure | AML compliance requirement |
| Support chat logs | 2 years | Service Quality Improvement |
| Marketing Information | Until consent is withdrawn | Based on your preferences |
| Server Logs | 90 days | Security Monitoring |
After the defined retention period, data is securely deleted or anonymized.
Basa29's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.
If you become aware of any minor using basa29, please support@basa29.bizto let us know.
Basa29 may update this Privacy Policy when necessary. You will be notified of any changes through the following methods:
For any privacy-related questions, complaints, or requests to exercise your rights, you can reach us through the following:
Privacy-related complaints will receive a response within 15 business days. Complex matters may take up to 30 days.
We take every privacy concern seriously. Let us know your issue and we will work to resolve it promptly.